Comfort Starts At Aussie Authentics
Feel the difference with supportive cushions made to improve comfort, reduce discomfort, and help you live better every day.
Frequently Asked Questions
How do Aussie Authentics products work?
Aussie Authentics products are designed to support your body naturally, reduce everyday discomfort, improve posture, and help you feel more comfortable and energised throughout your day.
Will Aussie Authentics products actually improve my everyday life?
Aussie Authentics products are thoughtfully designed to improve everyday comfort, support healthier habits, and help reduce the physical strain of daily life.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders in Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at aussieauthenticsco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Aussie Authentics, our mission is simple — to help Australians live more comfortably, every day. We create thoughtful products that support your body, ease pain, and restore confidence in everyday sitting and movement. Because better support leads to better living.
Fast, Free & Secure Shipping Australia Wide
We believe everyone deserves comfort without delay. That’s why we provide fast, free shipping on all orders. Your products arrive carefully packaged and delivered straight to your home, ready to support your everyday comfort and wellbeing.