Frequently Asked Questions
How does an orthopaedic memory foam cushion work?
Our Orthopaedic Memory Foam Cushion uses high-density memory foam that moulds to your body to provide targeted lower back and tailbone support. It evenly distributes weight, reduces pressure points, and encourages natural spinal alignment — helping you sit more comfortably and prevent strain during long hours.
Which way do I place the orthopaedic memory foam cushion?
Place the cushion with the gap/cut out toward the back of your chair to reduce pressure at the base of your spine. This design helps distribute your weight evenly, promote better posture, and deliver the full support and comfort the cushion was engineered to provide.
Where are you located?
Our head office is located in Sydney, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How can I clean my orthopaedic memory foam cushion?
Keeping your cushion fresh is simple. The outer cover is fully removable and machine washable, making everyday cleaning quick and convenient. We recommend washing the cover on a gentle cycle with cold water and allowing it to air dry.
The memory foam insert itself should not be machine washed. If needed, lightly spot clean with a damp cloth and mild detergent, then air dry completely before replacing the cover.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
Want to contact us?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at aussieauthenticsco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.



